GENERAL CONDITIONS OF SALE

CUSTOMER CARE (For any doubt or help in choosing your right size)

We offer assistance to our customers every day 24 hours for any request..

For any information we advise you to carefully consult our specific Measurements Guides for the items that you require by clicking on the box or visible below the indicated size;
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
  • by mail at the address: info@giammarcosaviano.com
  • by mail to the address: ufficiovendite@giammarcosaviano.com
  • by Whatsapp (by clicking at the botton’s emoticon “contacts us" at left)
  • by direct call to Customer Care (by clicking at the botton’s emoticon “contacts us" at left)
  • by phone to Customer Service at + 39 081 180 88 004
  • by Instant Chat (by clicking on the botton’s emoticon at right)

We are available every day 7/7  24 hours.

ORDER AND ACCEPTANCE

The age of 18 is an essential element in order to make a purchase order.

Select the products you wish to purchase on the website, choose the size where required, add the products to the “Shopping Cart” by clicking on “Add to Cart”, then choose the method of delivery.

You can add a product or several products to the “Shopping Cart” and this can be changed at any time before “Order Confirmation”.

The “Conclude Order” occurs after adding the products to the “Cart” and processed the costs of products and shipping.

In case the received order cannot be executed, our customer service will contact you, at the e-mail address provided during the purchase, within ten (10) days from the date of the order received.

DETAILS OF THE PRODUCT

Each product is represented by a photograph accompanied by:

Description, dimensions or measures available, and price for purchase.

The colors can have slight alterations depending on the resolution of the customer’s screen.

PRICES

For further information on these costs go to the PAYMENTS and SHIPPING section.

PRODUCT WARRANTY

All products are provided with an identification code and warranty seal.

It is essential that these 2 elements are not removed from the products.

These conditions are essential for the customer to exercise the right of return.

The Seller has the right to refuse the return of any product that does not bear the 2 elements previously mentioned, or products whose essential and qualitative characteristics have been altered or that have been damaged.

SHIPPING TRAILING

You can track the shipping status of your products by entering the tracking number (communicated to you by e-mail) directly on our courier’s website.

GLS or DHL for Italy;

UPS for Europe e World.

RETURNS AND REFUNDS “with customization”

On articles of customized or made to order products it is not possible to make changes, cancellations, changes or returns, so the customer is invited to pay maximum attention before and during the purchase.

RETURNS AND REFUNDS “without customization”

It is possible to return  except the customized or made to order products  not later than 14 days from their receiving.

To exercise this right, the buyer must send an e-mail to info@giammarcosaviano.com indicating their intention to return the product giving the reason about it.

The customer will have the right to choose between 2 solutions:

  1. Return the paid amount;
  1. Choose another product (currently available on the Website);

The customer will bear the costs related to the transport of products.

The return must be made by the same forwarder who made the delivery, using the same complete package of receiving with the words “to be paid by the recipient”;

In this case the payment of expenses for the return of products purchased will be made directly by the Seller, freeing the buyer from the obligation of payment of the courier.

When the refund is made, the Seller will withhold from it a fixed rate equal to the shipping costs incurred for the return of the object.

The Right of withdrawal is understood to be correctly exercised if, in addition to compliance with the terms and procedures described in the preceding points, the following conditions are also fully satisfied:

  1. a. The products have not been used, worn, washed or damaged;
  2. b. The products must have all the original identification tags, labels and warranty seals still valid
  3. c. The products must be returned in their original packaging
  4. d. The returned products must be sent to the Seller in a single shipment
  5. e. The products must be delivered to the courier no later than (14) working days from the date of receiving of the same.

If the right of withdrawal is exercised by following the terms and procedures indicated in this section, the seller will reimburse the amounts paid to purchase the products.

The refunds will be processed by the seller as soon as possible and, in any case, within (15) days from the date of receiving of the products.

If the terms and procedures for exercising the right of withdrawal as specified in this paragraph are not respected, the Customer will not be entitled to reimbursement of the sums already paid to the Seller or to the issue of the requested credit.

However, the Customer may, at his own expense, request the return of the products in the conditions in which they were returned to the Seller.

It is a duty to invite the customer to pay maximum attention before and during the purchase;

For any dispute the competent court will be the court of Naples.

The well-designed modeling is developed in a wide sole guaranteeing the perfect combination of maximum comfort and elegance.
How to measure your foot size and understand the right number to buy the luxury handmade shoes Giammarco Saviano Tailoring Napoli ?
To find the right size for the purchase of the shoe, measure the foot through our guide “how to measure the foot size” and once you have know your centimeters find the right size, in the table listed above.
Please read carefully the guide to Specific Measures.
*PLEASE NOTE:
1 At the time of purchase, refer to the Europe size shoe for any country. (see example 1*)
(example 1*) Customer name: James Den of USA nationality, his measures in cm is: 29, consequently, after consulting the table, the correspondence of his shoe size indicated for purchase is: 42.
2 If you already know on the basis of your experience and knowledge in the case of a HIGH instep and / or a Wide sole, we recommend that you prefer a larger size. (see example 2**)
(example 2**) Customer name: James Den, his measures in cm is: 29, we recommend, due to a HIGH instep and / or Wide sole, as the shoe size indicated for purchase the: 43.
3 We recommend, in case of a measurement in centimeters that does not fall within the precise correspondence of the shoe size, to prefer the one closest to the rise. (see example 3***)
(example 3***) Customer name: James Den, his measures in cm is: 29,4,  we recommend for your shoe size indicated for purchase the: 43.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “intermediate fit” giving maximum comfort to the wearer.
The intermediate fit, unlike the regular fit, adheres slightly more to the body.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “intermediate fit” giving maximum comfort to the wearer.
The intermediate fit, unlike the regular fit, adheres slightly more to the body.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.
P. IVA 09068561217 ® Giammarco Saviano Tailoring Napoli
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