FAQS

HOW DO I PLACE AN ORDER?

Orders can be made directly from the site through assistance to our customer service via email at: info@giammarcosaviano.com.
We are available from Monday to Friday from 9:00 am to 8:00 pm.

WHAT IS PERSONALIZATION AND HOW CAN I CUSTOMIZE A PRODUCT?

When the service is active for the item you are looking for, you can customize the product by selecting letters in the “Block letters" font in the single “Coral" color.
If this service is active for the searched item, a “personalize" box will appear on the product page. By selecting this option it will be possible to choose two initials in a specific color, and it will also
be possible to see where they will be placed.
(For any other requests for “Color" or “Font of Character" or “Quantity of Initials" contact the assistance, we will do our best to meet your needs).

HOW DO I KNOW WHICH MEASURE SHOULD I ORDER?

For any information we advise you to carefully consult our specific Measurements Guides for the items that you require by clicking on the box or visible below the indicated size;
For any questions please you can contact us by email at:  info@giammarcosaviano.com;
Or contact our Customer Service at +39 081- 180 88 004;
We are available from Monday to Friday from 9:00 am to 8:00 pm.

ARE YOUR ITEMS HANDCRAFTED IN NAPLES MADE IN ITALY?

Yes, all our products are handcrafted in Naples in a traditional way and exclusively Made in Italy.

WHAT ARE THE BENEFITS OF CREATING A PERSONAL ACCOUNT?

Creating a personal account allows you to:
  • save the contents of your shopping bag for later
  • Add favorites to the wishlist
  • easily access your current order details and history
  • manage your saved items

IS IT SAFE TO BUY ON OUR SITE?

Yes, our website is SSL-certified.

WHEN I REGISTER, WILL GIAMMARCO SAVIANO SHARE MY DETAILS WITH ANY OTHER COMPANIES?

No, the BRAND will not share your information with anyone.

IS THERE A RISK TO STORING MY INFORMATION ONLINE WITH YOU?

We take our security protocol and measures very seriously. Therefore, you can be rest assured that your information will be safe with us. To help ensure that your shopping experience is safe and secure, GIAMMARCO SAVIANO uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the Internet. When the letters “http" in the URL address change to “https", you have entered the secure SSL technology. Your browser will usually indicate this.

WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD OR MY PASSWORD DOES NOT WORK?

You can recover your password by requesting it from your personal account. Otherwise we can reset your password by sending you a new email. We can not provide passwords by phone or send them via e-mail to an e-mail address other than the one used for registration.

WHAT BROWSER SETTINGS DO YOU RECOMMEND?

Any modern browser however it must be up-to-date. Google Chrome is preferable.