FAQS

INSTRUCTIONS FOR THE CARE OF PRODUCTS

To preserve the beauty and maximum integrity of our luxurious haute tailoring items over time, we recommend to follow these care guidelines.

  • We advise you to be careful not to scratch or rub any product against abrasive surfaces, especially for leather items.
  • We advise you, when it is not possible to hang the garment on a special hanger, to place it where it will be possible in a delicate manner in order to preserve its integrity, especially for very delicate mother-of-pearl buttons.
  • We advise you, for all products made with precious and delicate materials such as: silk, cashmere, wool, vicuna, linen, leather and etc., to pay maximum attention when wearing them in order to avoid direct contact with beards, earrings and surfaces that may cause their damage.
  • We advise you to keep items, especially leather ones, away from excessive humidity and prolonged and direct exposure to sunlight.
  • We advise you to keep any product away from direct heat sources (radiators, car interiors during the hot season, etc.).
  • We advise you to avoid contact with fatty substances, cosmetics, perfumes and hydroalcoholic solutions.
  • We advise you to keep all our products, even more so if they are leather ones, away from excessive exposure to water. If they get excessively wet, dab with a white and smooth absorbent cloth, without using phon, soaps or solvents.
  • We advise you, If the products get dirty or stained slightly, to rub them gently with a soft, light and slightly wet cloth.
  • We advise you, to rely on laundries specialized in the sector to wash or iron all our products in order to guarantee the perfect integrity of the product.
  • We advise you, in order to further protect the products when not wearing them, to store them in their special refined packaging provided at the time of purchase.
  • We advise you, in order to further protect your shoes after wearing them, to put the cedar wood shoe trees inside them; these will allow them to perform their active function (this process is explicit in the illustrative brochure), all provided at the time of purchase.
  • We advise you not to throw away our luxurious packaging for their functionality as reported above and for their refined value.
  • We advise you, to protect the garments when not wearing them, to place them on our special wooden crutch in order to maintain their perfect perpendicularity. If you do not have to wear the garments for longer period or for a change of season, put them in their protective travel case, all provided at the time of purchase.
  • We advise you to pay close attention to opening the zipper of our travel case, in order not to damage the item contained inside.
  • The “natural" leather items are processed in barrels without pigments, waxes and fixatives; should there be signs or slight color irregularities, we would like to inform you that they are a completely natural peculiarity of the specific leather.

Taking care of the Giammarco Saviano product allows you to enjoy for a long time its authentic and refined beauty and its maximum integrity.

For any further questions relating to a specific item, or even for other information, you can contact us, as you prefer, through the following methods:

  • by mail at the address: info@giammarcosaviano.com
  • by mail to the address: ufficiovendite@giammarcosaviano.com
  • by whatsapp (by clicking at the bottom left on the emoticon that says “contacts us")
  • by direct call to Customer Care (by clicking at the botton’s emoticon “contacts us"  at left)
  • by phone to Customer Service at + 39 081 180 88 004
  • by instant chat (by clicking on the botton’s emoticon at right)

We are available every day 7/7  24 hours.

HOW DO I KNOW WHICH MEASURE SHOULD I ORDER?

For any information we advise you to carefully consult our specific Measurements Guides for the items that you require by clicking on the box or visible below the indicated size;
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
  • by mail at the address: info@giammarcosaviano.com
  • by mail to the address: ufficiovendite@giammarcosaviano.com
  • by whatsapp (by clicking at the bottom left on the emoticon that says “contacts us")
  • by direct call to Customer Care (by clicking at the botton’s emoticon “contacts us"  at left)
  • by phone to Customer Service at + 39 081 180 88 004
  • by instant chat (by clicking on the botton’s emoticon at right)

We are available every day 7/7  24 hours.

HOW DO I PLACE AN ORDER?

Orders can be made directly from the site.
For any information we advise you to carefully consult our specific Measurements Guides for the items that you require by clicking on the box or visible below the indicated size;
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
  • by mail at the address: info@giammarcosaviano.com
  • by mail to the address: ufficiovendite@giammarcosaviano.com
  • by whatsapp (by clicking at the botton’s emoticon “contacts us" at left)
  • by direct call to Customer Care (by clicking at the botton’s emoticon “contacts us" at left)
  • by phone to Customer Service at + 39 081 180 88 004
  • by instant chat (by clicking on the botton’s emoticon at right)

We are available every day 7/7  24 hours.

WHAT IS PERSONALIZATION AND HOW CAN I CUSTOMIZE A PRODUCT?

When the service is active for the item you are looking for, you can customize the product by selecting letters in the “Block letters" font in the single “Coral" color.
If this service is active for the searched item, a “personalize" box will appear on the product page. By selecting this option it will be possible to choose two initials in a specific color, and it will also
be possible to see where they will be placed.
(For any other requests for “Color" or “Font of Character" or “Quantity of Initials" contact the assistance, we will do our best to meet your needs).

ARE YOUR ITEMS HANDCRAFTED IN NAPLES MADE IN ITALY?

Yes, all our products are handcrafted in Naples in a traditional way and exclusively Made in Italy.

WHAT ARE THE BENEFITS OF CREATING A PERSONAL ACCOUNT?

Creating a personal account allows you to:
  • save the contents of your shopping bag for later
  • Add favorites to the wishlist
  • easily access your current order details and history
  • manage your saved items

IS IT SAFE TO BUY ON OUR SITE?

Yes, our website is SSL-certified.

WHEN I REGISTER, WILL GIAMMARCO SAVIANO SHARE MY DETAILS WITH ANY OTHER COMPANIES?

No, the BRAND will not share your information with anyone.

IS THERE A RISK TO STORING MY INFORMATION ONLINE WITH YOU?

We take our security protocol and measures very seriously. Therefore, you can be rest assured that your information will be safe with us. To help ensure that your shopping experience is safe and secure, GIAMMARCO SAVIANO uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the Internet. When the letters “http" in the URL address change to “https", you have entered the secure SSL technology. Your browser will usually indicate this.

WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD OR MY PASSWORD DOES NOT WORK?

You can recover your password by requesting it from your personal account. Otherwise we can reset your password by sending you a new email. We can not provide passwords by phone or send them via e-mail to an e-mail address other than the one used for registration.

WHAT BROWSER SETTINGS DO YOU RECOMMEND?

Any modern browser however it must be up-to-date. Google Chrome is preferable.

The well-designed modeling is developed in a wide sole guaranteeing the perfect combination of maximum comfort and elegance.
How to measure your foot size and understand the right number to buy the luxury handmade shoes Giammarco Saviano Tailoring Napoli ?
To find the right size for the purchase of the shoe, measure the foot through our guide “how to measure the foot size” and once you have know your centimeters find the right size, in the table listed above.
Please read carefully the guide to Specific Measures.
*PLEASE NOTE:
1 At the time of purchase, refer to the Europe size shoe for any country. (see example 1*)
(example 1*) Customer name: James Den of USA nationality, his measures in cm is: 29, consequently, after consulting the table, the correspondence of his shoe size indicated for purchase is: 42.
2 If you already know on the basis of your experience and knowledge in the case of a HIGH instep and / or a Wide sole, we recommend that you prefer a larger size. (see example 2**)
(example 2**) Customer name: James Den, his measures in cm is: 29, we recommend, due to a HIGH instep and / or Wide sole, as the shoe size indicated for purchase the: 43.
3 We recommend, in case of a measurement in centimeters that does not fall within the precise correspondence of the shoe size, to prefer the one closest to the rise. (see example 3***)
(example 3***) Customer name: James Den, his measures in cm is: 29,4,  we recommend for your shoe size indicated for purchase the: 43.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “intermediate fit” giving maximum comfort to the wearer.
The intermediate fit, unlike the regular fit, adheres slightly more to the body.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “intermediate fit” giving maximum comfort to the wearer.
The intermediate fit, unlike the regular fit, adheres slightly more to the body.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.

The well-designed modeling guarantees a perfect “regular fit” giving maximum comfort to the wearer.
Please read carefully the guide to Specific Measures.
For any doubt or help in choosing your right size or even for other information, you can contact us, as you prefer, through the following methods:
We are available every day 7/7  24 hours.
P. IVA 09068561217 ® Giammarco Saviano Tailoring Napoli